Shipping policy
Shipping & Delivery Policy
The Sacred Touch
At The Sacred Touch, we are committed to delivering your order safely, accurately, and as promptly as possible. Every order is handled with care so that your products reach you in good condition.
1. Customer Responsibility
By placing an order on The Sacred Touch website, you confirm that the name, shipping address, email address, and contact number provided during checkout are correct, complete, and accurate.
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The Sacred Touch is not responsible for delays, non-delivery, or misdelivery caused by incorrect or incomplete information provided by the customer.
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Please carefully verify your shipping details before completing your order.
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If an address or contact detail needs to be corrected, please contact us as soon as possible after placing the order.
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Once an order has been dispatched, changes to the delivery address may not be possible.
We respect your privacy. Customer information is handled in accordance with our Privacy Policy and may be shared with delivery, logistics, payment, technology, or other service providers where reasonably necessary to fulfil your order or where required by law.
2. Order Processing & Dispatch
Orders are generally processed and dispatched within 2–5 business days from the date of successful order confirmation.
Processing may take longer during:
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Sales and promotional periods
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Public holidays
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Product launches
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High-volume order periods
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Unforeseen operational circumstances
Certain products, customised orders, or bulk orders may require additional processing time. If additional time is required, we will communicate this where reasonably possible.
Once your order has been dispatched, you may receive an email, SMS, WhatsApp message, or other notification containing your tracking information.
3. Delivery Partners & Timelines
We work with reputed courier and logistics partners to deliver orders across India.
Estimated delivery timelines may vary depending on:
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Delivery location
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Courier availability
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Product availability
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Weather conditions
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Public holidays
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Remote-area delivery requirements
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Operational or logistical circumstances
The estimated delivery timeline applicable to your order may be displayed during checkout or communicated in your order confirmation.
Delivery timelines are estimates and are not guaranteed delivery commitments.
4. Tracking Your Order
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another communication method.
You can use the tracking information provided to monitor the progress of your shipment.
If you have not received tracking information or require assistance with your delivery, please contact us.
The Sacred Touch
📞 095669 48772
✉️ connect@thesacredtouch.com
5. Delivery Attempts
Our courier partners may make one or more delivery attempts depending on their delivery procedures.
Please ensure that someone is available to receive the order at the delivery address when required.
If a shipment cannot be delivered because of:
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Incorrect address
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Incorrect phone number
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Customer unavailable
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Customer refusing delivery
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Failure to respond to courier calls
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Other circumstances attributable to the customer
the shipment may be returned to us.
Additional shipping charges may apply if the order needs to be re-shipped, where permitted by applicable law and communicated to the customer.
6. Shipping Within India
We currently offer delivery across locations in India, subject to courier service availability.
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Delivery to certain remote or difficult-to-service locations may take additional time.
7. International Shipping
International shipping may not be available for all products or destinations.
Where international shipping is offered, shipping charges and delivery timelines may vary depending on the destination and courier service.
The customer may be responsible for applicable:
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Customs duties
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Import taxes
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Local taxes
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Customs clearance charges
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Other government or regulatory charges
Such charges are generally outside the control of The Sacred Touch.
8. Damaged or Tampered Packages
If your package appears to be significantly damaged, opened, or tampered with when it arrives, please:
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Take photographs/videos of the package before opening it.
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Inform the delivery partner immediately where appropriate.
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Contact The Sacred Touch as soon as possible.
If you accept a visibly damaged package, please retain the packaging and provide clear photographs and/or an unboxing video when reporting the issue.
For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.
9. Lost or Missing Shipments
If your tracking information indicates that a shipment has been delivered but you have not received it, please contact us promptly.
We may coordinate with the relevant courier or logistics partner to investigate the shipment.
Customers may be asked to provide information necessary to assist with the investigation.
10. Delivery Delays
Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:
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Courier or logistics disruptions
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Severe weather
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Natural disasters
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Strikes
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Public holidays
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Transportation disruptions
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Government restrictions
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Incorrect delivery information
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Remote-area delivery conditions
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Other unforeseen circumstances
Delivery timelines are therefore estimates and not guaranteed commitments.
In case of a delay, our team will make reasonable efforts to assist you and coordinate with the relevant delivery partner.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will attempt to cancel the order before it is processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the order may need to follow the applicable return process.
12. Important Note
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Delivery timelines are estimates and may vary.
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Orders may take longer to process during sales, promotions, holidays, or periods of high demand.
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The Sacred Touch is not responsible for delays caused by courier services or circumstances beyond our reasonable control.
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Customers are responsible for providing accurate delivery information.
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Additional charges may apply for re-shipping where an order is returned due to incorrect customer-provided information or failed delivery attempts, where legally permitted.
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For damaged, defective, incorrect, or missing products, please contact us promptly so that we can investigate and provide an appropriate resolution.
Nothing in this Shipping & Delivery Policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
The Sacred Touch
📍 Sarojini Complex, 1B/7, Above OLA Showroom,
Amarjothi Garden, Bavani Nagar,
Tiruppur, Tamil Nadu – 641604, India
📞 095669 48772
✉️ connect@thesacredtouch.com
Last Updated: September 17, 2026
The Sacred Touch
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