Refund policy
Return & Refund Policy
The Sacred Touch
Sarojini Complex, 1B/7, Above OLA Showroom,
Amarjothi Garden, Bavani Nagar, Tiruppur,
Tamil Nadu – 641604, India
Contact: 095669 48772
Email: connect@thesacredtouch.com
Your Consumer Rights
Your purchase of goods from The Sacred Touch is subject to applicable consumer protection laws in India. These laws provide you with rights that cannot be excluded.
Nothing in this policy is intended to exclude, restrict, or modify any condition, warranty, guarantee, right, or remedy available to you under applicable law where such exclusion, restriction, or modification is not legally permitted.
Change of Mind
We want you to be happy with your purchase.
Eligible products may be returned within 3 days of delivery if you have changed your mind.
To be eligible for a return:
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The product must be unused and unworn.
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The product must be in its original condition.
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The product must be returned with its original packaging and tags, where applicable.
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The product must not have been washed, altered, damaged, or used.
Once the returned product is received and inspected, we will process the eligible refund according to this policy.
For hygiene reasons, products that have been used, washed, or otherwise handled after opening may not be eligible for a change-of-mind return.
Damaged, Defective or Incorrect Products
If your product arrives:
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Damaged
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Defective
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With a manufacturing issue
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Different from what you ordered
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Missing an item or component
please contact us as soon as possible.
Please email connect@thesacredtouch.com with your order number and clear photographs/videos showing the issue.
After reviewing the issue, we may offer a suitable resolution, which may include:
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Replacement of the product
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Refund of the purchase price
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Store credit
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Another remedy available under applicable law
Where the issue is confirmed to be a manufacturing defect, damage during delivery, or an error on our part, we will work with you to resolve it.
Return Process
To request a return, contact us at:
Email: connect@thesacredtouch.com
Phone: 095669 48772
Please include:
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Order number
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Name used for the order
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Reason for the return
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Photographs/videos, where relevant
Our team will provide the next steps for the return.
Please do not send products back to us without first contacting our support team.
Refunds
Once we receive and inspect your returned product, we will notify you about the status of your refund.
If your return is approved, the refund will be processed to the original payment method, where technically and legally applicable.
The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
Return Shipping
Change-of-Mind Returns
For returns due to a change of mind, the customer may be responsible for the applicable return shipping costs, unless otherwise communicated by The Sacred Touch.
Damaged, Defective or Incorrect Products
If the product is confirmed to be damaged, defective, or incorrectly supplied by us, The Sacred Touch will provide an appropriate resolution and, where applicable, cover the reasonable return shipping costs.
Non-Returnable Products
For hygiene and product-safety reasons, we may not accept returns of products that have been:
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Used
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Washed
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Damaged after delivery
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Altered
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Stained or soiled
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Returned without the original packaging where the packaging is necessary to protect the product
This does not affect your statutory rights in relation to products that are defective, damaged, unsafe, or otherwise do not conform to applicable legal requirements.
Final Sale
Products specifically marked FINAL SALE / NON-RETURNABLE at the time of purchase are not eligible for change-of-mind returns, refunds, or exchanges.
However, this does not affect any statutory rights or remedies that cannot legally be excluded or limited, including rights relating to defective or faulty products.
Exchanges
If an eligible product is available for exchange, you may request an exchange for the same product or another product of equal or greater value, subject to availability and any applicable price difference.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will attempt to cancel the order before it is processed or dispatched.
Once an order has been dispatched, it may no longer be possible to cancel it and you may need to follow the applicable return process.
Contact Us
For return, refund, exchange, or product-related queries, please contact:
The Sacred Touch
Sarojini Complex, 1B/7, Above OLA Showroom,
Amarjothi Garden, Bavani Nagar,
Tiruppur, Tamil Nadu – 641604, India
Phone: 095669 48772
Email: connect@thesacredtouch.com
We aim to respond to customer enquiries as quickly as reasonably possible.
Last Updated: September 17, 2026