Privacy policy

Privacy Policy

Last Updated: September 17, 2026

At The Sacred Touch, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information You Provide

When you place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our website, we may collect:

  • Full name

  • Billing address

  • Shipping/delivery address

  • Email address

  • Phone number

  • Order details

  • Product preferences

  • Customer service communications

  • Reviews, ratings, photographs, videos, or other content you voluntarily submit

  • Information provided when you contact us through email, WhatsApp, social media, or other communication channels

Payment Information

When you make a purchase, payment information is processed through our payment providers.

We do not intentionally store your complete debit card, credit card, CVV, UPI PIN, or banking credentials on our own systems.

Payment providers may process payment information in accordance with their own privacy policies and applicable security standards.

Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Products viewed

  • Search activity

  • Referring website

  • Date and time of visits

  • Website interactions

  • Cart and checkout activity

  • Approximate location based on IP address

  • Cookies and similar tracking information

This information helps us understand how visitors use our website and improve our services.

2. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products, process orders, and operate our online store.

When you visit or purchase from our website, Shopify may process information associated with your visit and transaction, including information necessary to provide services such as payment processing, fraud prevention, analytics, and store functionality.

Your information may also be processed or stored by Shopify and its service providers in locations outside India where permitted under applicable law.

For more information about how Shopify handles personal information, please refer to Shopify's applicable privacy documentation.

3. How We Use Your Information

We may use your personal information for the following purposes:

Order Fulfilment

  • Processing and fulfilling your orders

  • Processing payments

  • Arranging shipping and delivery

  • Providing order confirmations and updates

  • Processing returns, refunds, and exchanges

Customer Support

  • Responding to enquiries

  • Resolving complaints or product issues

  • Providing after-sales support

  • Communicating with you about your orders

Website Improvement

  • Understanding how visitors use our website

  • Improving website functionality

  • Improving product offerings

  • Analysing customer behaviour and preferences

  • Identifying technical problems

Marketing

Where permitted by applicable law and consistent with your preferences, we may use your information to:

  • Send promotional emails

  • Send product updates

  • Inform you about offers and launches

  • Send abandoned-cart reminders

  • Provide personalised marketing

  • Measure marketing campaign performance

You may opt out of marketing communications at any time.

Security and Fraud Prevention

We may process information to:

  • Detect and prevent fraudulent transactions

  • Protect our website

  • Prevent abuse or unauthorised activity

  • Investigate suspicious activity

  • Protect our customers and business

Legal and Regulatory Requirements

We may use or disclose information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, government requests, or to establish, exercise, or defend legal rights.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

  • Keep the website functioning properly

  • Remember your preferences

  • Understand website traffic

  • Measure advertising performance

  • Understand which products are viewed

  • Measure conversions

  • Provide relevant advertising

  • Analyse abandoned carts and customer journeys

We may use services such as analytics and advertising platforms, including Google Analytics, Meta/Facebook advertising technologies, and other Shopify-compatible marketing tools, where enabled on our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Advertising and Remarketing

We may use advertising and remarketing technologies to show advertisements for The Sacred Touch on third-party platforms.

These technologies may collect information such as:

  • Pages viewed

  • Products viewed

  • Cart activity

  • Website interactions

  • Advertising identifiers

  • Approximate location

  • Device and browser information

This information may be used to measure advertising effectiveness and show relevant advertisements.

We do not sell your personal information as a standalone product.

6. Information We Share

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

  • Shopify and e-commerce service providers

  • Payment processors

  • Courier and logistics partners

  • Website hosting providers

  • Customer support providers

  • Email and SMS marketing providers

  • Analytics providers

  • Advertising and remarketing platforms

  • IT and technology service providers

  • Accounting and tax professionals

  • Legal and professional advisers

  • Fraud prevention and security providers

These third parties may process information only as necessary to provide their services or as otherwise permitted by applicable law.

7. Shipping and Delivery Partners

To deliver your order, we may provide relevant information to our shipping and logistics partners.

This may include:

  • Customer name

  • Phone number

  • Delivery address

  • Order details

  • Shipping information

This information is used to fulfil and deliver your order.

8. Customer Reviews and User-Generated Content

If you voluntarily submit a review, testimonial, photograph, video, or other content to us, we may use that content for marketing, promotional, or website purposes.

For example, customer reviews or photographs may be displayed on our website, social media pages, advertisements, or other marketing channels.

We will not knowingly publish sensitive personal information without an appropriate legal basis or your permission where required.

If you would like us to remove content you previously submitted, please contact us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

The retention period may depend on:

  • The purpose for which the information was collected

  • Whether you maintain an account with us

  • Your purchase history

  • Customer service requirements

  • Tax and accounting obligations

  • Legal and regulatory requirements

  • Fraud prevention

  • Dispute resolution

  • Security requirements

When personal information is no longer required, we may delete, anonymise, or securely archive it as appropriate.

10. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If a security incident affects your personal information, we will take appropriate steps in accordance with applicable law.

11. International Data Processing

Some of our service providers, including technology, analytics, advertising, payment, and e-commerce providers, may process information outside India.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of personal information where legally permitted

  • Withdrawing consent where processing is based on consent

  • Opting out of marketing communications

  • Requesting information about how your personal information is processed

Certain information may need to be retained where required by law or reasonably necessary for legitimate business purposes.

To exercise a privacy-related request, please contact us using the details below.

13. Marketing Communications

You can stop receiving promotional communications from us at any time.

For email communications, you may use the unsubscribe link included in the email.

You may also contact us directly at:

connect@thesacredtouch.com

Even if you opt out of marketing communications, we may continue sending essential transactional communications, such as:

  • Order confirmations

  • Shipping updates

  • Delivery notifications

  • Refund notifications

  • Important account or service communications

14. Children's Privacy

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Website functionality

  • Technology

  • Service providers

  • Applicable laws or regulations

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to review this page periodically.

17. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

The Sacred Touch

Address:
Sarojini Complex, 1B/7, Above OLA Showroom,
Amarjothi Garden, Bavani Nagar,
Tiruppur, Tamil Nadu – 641604, India

Phone: 095669 48772
Email: connect@thesacredtouch.com

We will review and respond to privacy-related requests in accordance with applicable law.

The Sacred Touch
Bamboo. Science. Better Sleep.